Households in the Vale of Glamorgsn have been warned about fake missed delivery cards posted through letterboxes that are designed to look like they have been left by Royal Mail postmen.
The convincing red “Something For You” notes urge people to phone the depot about a parcel – but victims say they have instead been charged £45 for making the call.
The cards are almost identical to the official Royal Mail notes with similar text, colours and layout – including the words “bring ID” in a circle in the top corner, but crucially the Royal Mail crest is missing from the top.
A photo of one of the bogus cards shows the recipient’s address handwritten in the top left box.
Other boxes mimic the genuine cards with the words “Sorry we missed you” and information on how to collect packages or have them redelivered.
Users online said when they called the number – which is not registered to Royal Mail – they were charged £45
The Royal Mail said: “Our security team is looking into this incident as a matter of urgency.
“Customers should check delivery cards very carefully to ensure they are genuine, and remain vigilant.
“Although this card is similar to one of our Something For You cards, the Royal Mail logo is crucially missing.
“Customers should also consider whether they are expecting a delivery from the company named on the card.
“If any customer thinks they have been a victim of fraud, they should contact Citizens Advice or Action Fraud for advice and guidance.”