A zip wire planned across Cardiff Bay now won’t be happening until 2020 – despite taking bookings for this summer.
The plan is to launch zip wires from the roof of St David’s Hotel, heading across the water before landing in front of the city’s Norwegian Church.
But now the company has confirmed the zip wire won’t be run until the spring of 2020, running throughout the summer until September next year.
The company behind the zip wire had originally asked for the council’s blessing to run the zip wire between July 9 and January 5.
But Cardiff council is yet to decide whether to grant planning permission for the zip wire.
Despite this, tickets to ride the zip wire are being advertised and sold by the company online.
One man who spent £50 on two vouchers, who wished to remain anonymous, said he felt misled.
He said: “It’s disappointing it’s been mis-advertised. I’m probably not going to bother getting a refund as it’s still something I want to do.
“I’m wondering whether it will actually come together in 2020 after what’s happened this time around.
“If I had known it would have been 2020 I would have waited a few months to see if it would come together. I just feel a bit misled.”
If the attraction does go ahead, people would jump from a height of almost 150ft and travel up to 59km an hour along a 1,180ft-long wire down to the waterfront.
Cllr Saeed Ebrahim, AM Vaughan Gething and MP Stephen Doughty have both objected to the zip wire plans, raising concerns about noise and disturbance for nearby residents.
But Waterfront Partners – a network of businesses in Cardiff Bay – has supported the zip wire plans and say it would bring a unique attraction to the area and boost visitor numbers.
As Cllr Ebrahim has objected to the zip wire as the local council member, the plans will be put before a council Planning Committee for consideration.
The City Zip Company said it has had to work through “unexpected challenges”.
The company says it hopes to launch the attraction on March 24 2020.
Barry Shaverin, chief executive of The City Zip Company, said: “We had hoped to open this year but an essential diligence process with the Harbour Authority has taken longer than planned.
“We are still in the council’s planning process and will be bringing visitors, jobs and additional revenue to the city, while at the same time taking measures to ensure that noise pollution, lighting and other factors are low impact to neighbours and wildlife.”
Tickets for the 2020 event will go on sale from Saturday July 13, and people who have already purchased vouchers will be able to secure a slot of their choosing before anyone else.
The company says if these new dates don’t work for existing voucher holders, they will be entitled to a full refund, or can use their vouchers any time this summer at Zip Now London.
Matt Discombe covers Cardiff and the Vale of Glamorgan as part of the BBC's Local Democracy Reporter project, which is aimed at enhancing reporting from local authorities across the UK.