Welsh Water pays £7 million to support over 100,000 customers struggling to pay water bills

Dŵr Cymru Welsh Water has confirmed that a record number of its customers across Wales and Herefordshire – 105,000 – now receive financial help from the company to pay for their water bills.

The only not-for-profit water company in England and Wales is leading the water industry in terms of the support being provided to vulnerable customers and has committed to invest around £7 million a year from its profit to help households who most struggle to pay their water bills.

These latest figures are confirmed as the water watchdog, Consumer Council for Water, launches its latest report today – Water for all: affordability and vulnerability in the water sector 2017/18 – detailing the help being provided by water companies in England and Wales to pay their water bills.

Welsh Water Chief Executive Chris Jones said: “As a company owned on behalf of its customers, we want to do much more for our customers than would otherwise be possible. This is why we are contributing £7 million a year from the company’s profits to support more than 100,000 households on the lowest incomes to pay their water bills.

“We work with nearly 200 organisations such as StepChange, Citizens Advice and Cardiff Foodbank to promote the tariffs to their service users. We will continue to do all we can to help support them which plays a key part in enabling us to achieve our vision to earn the trust of our customers
every day.”

Tom Taylor, Wales Chair at the Consumer Council for Water, said: “Dŵr Cymru / Welsh Water is one of the small number of companies contributing their own money to a social tariff scheme. CCWater would encourage all companies to do the same, as we feel this achieves a fairer balance in terms of funding assistance for those struggling to pay.

“We also know that customers are more willing to help others when they see companies dipping into their own pockets to help those in need.”

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Nathan Spackman

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