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Dinas Powys Voluntary Concern relaunches telephone and online befriending service

  Ready for a day trip to St Fagans prior to lock down

Dinas Powys Voluntary Concern’s telephone and online befriending service has been hailed as a “great success”

Due to the challenges of Covid 19 Dinas Powys Voluntary Concern has had to adapt to the new circumstance, with the charity has introduced a number of initiatives to alleviate loneliness and isolation.

One of the main initiatives that has proved very successful is the development of phone and online befriending.

DPVC aims to identify residents who would benefit from medium to long term support through a Telephone Volunteer Befriending Service.

This would also include those who feel themselves to be digitally excluded who would be offered the opportunity to benefit from a digital volunteer and loan of equipment such as smart speakers or tablets. It is intended to provide regular support for those isolated or at risk during the Covid 19 pandemic and to continue that support beyond the end of the critical period. Despite disruption and damage to office facilities caused by the severe flooding in December 2020, DPVC completed the project as anticipated.

Councillor John Fanshaw chair said, “Projected number of volunteers by the end of the project was 10, we surpassed that and currently have 22 volunteers with 19 actively phoning on a weekly basis. Current clients total 21, a slight increase on projected numbers. Telephone befriending also takes place from the office with both coordinators and the transport volunteer, regularly checking on people who would normally use the shopping services – approximately 10 per week.

“We are delighted that the charity has been able to respond to the current situation. Our thanks go to the staff who have worked so hard to make this project such a success.

We have also introduced the Borrowing bus and an online bookshop to sell and deliver second hand books and jigsaws to residents, including those who found it difficult to leave their homes”

You can find out more about Dinas Powys Voluntary Concern, its work and services via

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