Studio: 01446 420593 / Office: 01446 420681

26th March 2020

Glamorgan Voluntary Services provides briefing on third sector services

BY: Nathan Spackman

Glamorgan Voluntary Services (GVS) has provided a briefing detailing information about third sector front line services, and helplines, which can support people during the Covid-19 crisis.

The information is correct as of 25th March 2020 and may change as the situation develops.

Age Connects Cardiff and the Vale

Age Connects in the Vale are focusing on providing Shopping Support, prescriptions and phone calls to isolated clients.

Eastern and Central Vale Good Neighbours Scheme

Nicola Rockett

Tel: 01446 747654

Tel: 07483 057373

Western Vale

Paula Hodge

Tel: 07507 416875


Angela Jones – Community Volunteering

Tel: 07964 974389

Tel: 029 2068 3686

Cardiff and Vale Carers Gateway

The Gateway provides telephone and email support for carers. Monday – Friday, 9am – 5pm.

Tel: 029 2192 1024

Care and Repair Cardiff and the Vale

They are providing essential practical works like key safes and grab rails.  External works means that clients do not have to come out of their homes.

For more information, contact 029 2047 3337 and leave a message and they will call you back.

Cruse Cardiff & Vale

Cruse Cardiff & the Vale are providing Telephone Support ONLY to all existing and new clients until further notice.  

The national FREE Cruse Helpline is also taking on more volunteers to handle the expected rise in calls: 0808 8081677 - open weekdays 9am-5pm, with extended opening hours until 8pm on Tues/Wed/Thurs.

Dinas Powys Voluntary Concern

Volunteering during the Covid-19 crisis

If you wish to volunteer to help others, particularly those you do not know very well, you are advised to do so through well-established charities, such as Dinas Powys Voluntary Concern, that are registered charities with a long and well established record of experience, safeguarding, confidentiality, for the benefit of both volunteers and those we help.  DPVC is coordinating help in Dinas Powys.  The DPVC office will remain open for this purpose, but please ring or email rather than call in to protect the coordinators.

Please do NOT post your personal contact details on Social Media for obvious security reasons.
Email DPVC if you wish to help or to refer someone who may need it:
Judith Anderson (DPVC Wellbeing and Befriending Coordinator)
Wendy Lees (DPVC Transport and General Enquiries Coordinator)

They will reply and keep you updated and personal information will be kept confidential in accordance with DPVC’s GDPR policies.

The two DPVC Coordinators are coordinating help for those who are self isolating or in need in Dinas Powys. We have over 40 volunteers and we are already using them to ensure that basic shopping is undertaken and that contact with those who may be isolated is maintained.

Mind in the Vale

We are offering telephone support for people who are worried about their mental health and need advice.

Tel: 01446 730792.

Royal British Legion Admiral Nurse Service

No longer able to offer face to face support, but are contacting people already known to them to offer telephone support.

Should you have any beneficiaries/veterans of the RBL you feel need our support, please do not hesitate to continue to refer them on to us.  Our email address is

United Welsh Healthy@Home hospital discharge service

We are offering what is largely a telephone-based service, so that we can safely cater to the needs of our 65+ aged clients.
We are still providing shopping support and prescription pick up at this time, and we are only offering this to vulnerable adults with no support currently in place.
We are typically a short-term, 14 day service. At the moment we are holding on to cases for as long as a need presents itself, as we are aware these are trying times, and much of our client base will be in self-isolation.
We are still taking referrals at this time. Our preferred method of contact for referrals is the main number listed below. As we work on a rota basis, phone is best. However, if you have any inquiries about the service you are welcomed to use our general email address below, which will send a copy to each member of the team:
Tel: 07377 549657

YMCA Young Carers Support

They can call, text or whatsapp the number below. They can also access support on our social media pages.

Instagram- ymcayoungcaresvale

Facebook- @YMCAValeYoungCarers or follow the link

Twitter- @bethanyrymca

Bethany Riley
Young Carers Project Worker

M 07538549935

Other Services

Cardiff Council Meals on Wheels Service in the Vale

At present Meals on Wheels are continuing as normal, however there are new instructions for delivery drivers to help protect themselves and the public, in an effort to delay and reduce the peak of the virus.

If a customer needs to self-isolate for any reason, please let us know, this can even be a sign on the front door. Meals can be placed in a suitable area (door step/porch) at the front of the property and the doorbell will be rung or door knocked. The driver will step back as far as practical (ideally at least 2m) and wait for the customer to open the door. For reassurance our drivers will wear gloves when they’re delivering to anyone who is self-isolating.

The customer can then simply pick up the meal and take it inside, if they do not answer the door, the driver will retrieve the meal and leave a calling card. The driver will then contact the office and the next of kin will be informed of the non-delivery of the meal.

I hope that this explains why there is a change in meal delivery for the time being. As this is a constantly evolving situation things may change further. If you require assistance please contact the team on telephone 029 20 537080.


Age Cymru

Age Cymru have set up a new ‘check in and chat’ service this week for people aged 70 or over across Wales who live on their own, to have regular calls from us and to support them with accessing relevant local services if needed.

In addition we have Age Cymru Adviceline, which we have added extra personnel to during this time. Adviceline can assist older people, their family, friends, carers, or professionals with any advice they may need. 

Tel: 08000 223 444.

British Heart Foundation

Helpline for patients who are at risk of or who have Heart and Circulatory conditions.

Telephone: 0300 330 3311


GVS will provide regular updates via its website at

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