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Patient 'Watchdog' continues to keep an eye on the NHS


Throughout the Coronavirus lockdown, a Vale based independent NHS 'watchdog' has continued its work to make sure any issues patients raise during local NHS visits and procedures are heard.

The South Glamorgan Community Health Council (CHC) is one of seven across Wales which aims to "represent the patients voice and find out what is important to those patients".

Malcolm Latham, Chair of South Glamorgan CHC said,

“The public and patients in hospital continue to thank the NHS front line staff for all they are doing.

"However, sometimes people receive a less than optimal service and we continue to help and support those who want to have their voice heard.

Malcolm latham, chair of south glamorgan chc

"As the NHS slowly re-establishes all of its services other elements of healthcare become more important to the public and we want to hear about their experiences so we can feed these back to the NHS”.

The CHC oversees all NHS services within Cardiff & Vale of Glamorgan area provided by Cardiff & Vale University Health Board, Velindre University NHS Trust and Welsh Ambulance Services NHS Trust.

But, due to the lockdown and the latest Government restrictions, members of the CHC have been unable to visit and listen to patients in hospital.

The CHC have reported that the key problems members of the public have told them they face include:

  • Arranging to get tests and important investigations
  • Visiting Hospitals with relatives for clinic appointments
  • Accessing General Practice , B12 injections and other treatments
  • Accessing Dental services
  • Their concerns with some services restricted by Covid19
  • PPE provision in the community

Stephen Allen, Chief Officer said, “As NHS services restart they will be changed to take account of social distancing requirements and keeping patients and staff safe.

"We are closely watching to ensure the changes made benefit the patients and public”.

At this time we believe the NHS should ensure that it can still get the views of the wider community. These views can influence, what changes should stay and what does not work”.

The public can call the South Glamorgan CHC office on 029 20 750112 or email or leave a comment on their Facebook page or twitter feed @SouthGlamCHC

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